Sustainability

SDGs

GXA believes that SDGs are the mutual and social obligations to realize sustainable societies, so that we tackle on the problem with all members.

Social Contribution

GXA is supporting NPO helping parents with sick kids.

GXA is supporting “Keep Moms Smiling”; an NPO helps parents with sick or handicapped kids.

GXA supported a cloud funding called “Supporting for attending parents to sick kids Smiling Moms Days Campaign” aiming to collect 3,000,000 yen to finance 1000 rations to attending parents. GXA have provided numerous autographed baseballs by professional baseball players as a gift to donators. GXA hopes to provide adequate sports environment to kids who can not play sports as they wish due to their disease, and also to nature players who can give and show hopes and dreams to others especially to kids.

Policy on Customer Harassment

At our company, we strive to respond sincerely to our customers and to meet their trust and expectations, providing a higher level of satisfaction. Therefore, we take our customers’ opinions and feedback seriously and handle them with sincerity and integrity.

However, there are times when demands or behaviors from customers go beyond what is considered reasonable, including actions that deny the dignity of our employees, such as verbal abuse, violence, or sexual harassment. In response to such actions, we will take a firm and organizational approach, as they violate the human rights and work environment of our employees.

1. Definition of Customer Harassment

Among complaints or actions from customers, those that involve unreasonable means or behaviors that are socially unacceptable in relation to the validity of the demand, and that pose a risk of harming the working environment of our employees.

Examples of such behaviors include, but are not limited to:

Physical attacks (assault, injury)
Mental attacks (threats, defamation, slander, insults, abusive language)
Intimidating behavior
Demands for forced apologies or kneeling (dogeza)
Repeated and persistent actions
Coercive actions (refusal to leave, remaining on-site, confinement)
Discriminatory language or behavior
Sexual harassment or inappropriate comments
Personal attacks or unreasonable demands on individual employees

2. Our Company’s Initiatives

Clarification of our basic policy and corporate stance, and dissemination of this information to all employees
Establishment of guidelines and procedures for handling customer harassment
Implementation of education and training for our employees
Development of a consultation and reporting system for employees
Efforts to prevent recurrence of customer harassment

Oct 2024
GXA, Inc.
CEO Atsushi Yasuda

Field	Action	SDGs
Health	We transmit the joy of sports to all people regardless of age, gender, race, and enable people to enjoy sports all through their lives. We provide miner sports programs and assist professional athletes’ social contributions activities.
Education	All athletes should acquire adequate education for their second career after playing sports. So we provide educational opportunities abroad through GXA sports abroad programs and also offer internship opportunities or seminars for specialized and effective skills and knowledge.
Resource	We utilize reuse or recycled-items of sports tools such as recycled baseballs and ware at GXA sports teams in order to educate youth how important the natural resource is. We ship unused sports items to developing countries for reuse.
Equality	We provide job opportunities to both male and female in sports field which often said to be male dominant. We nurture female instructors.
Peace	We continue learning recent teaching method and eliminate abuse and violence.